In the mid-1990s, organizational theorists Jeffrey Pfeffer and Robert Sutton coined a phrase that still echoes today: the knowing–doing gap. They observed something painfully simple yet profoundly true—most of us already know far more than we consistently do. The...
Most people try to improve performance by stacking tactics—visualization, positive self-talk, problem solving. Helpful? Sure. But the biggest jumps I see in senior leaders, managers, and individual contributors don’t come from more tactics. They come from a shift in...
In the early 2000s, British Cycling was a story of disappointment. Despite decades of effort, their performance on the world stage was dismal—only one Olympic gold medal in nearly 100 years, and a Tour de France record that was almost laughable. Sponsors didn’t want...
“I do a little thing about the way people shake the sweetener packet. You know, like they’re all excited. I want to get all the granules down to one end. I love all these rituals.” — Jerry Seinfeld This is the first of two articles that seek to help...
(Reflections from the International Leadership Association Global Conference in Prague) Every once in a while, life gifts you a conversation that lingers… And what began as a 45-minute meeting with a priest at the International Leadership Association Global...
